Shipping & returns
The ordered products will be shipped as soon as possible after reception of your payment. This is an average 2 working days after placing your order.
Incorrect delivery addresses are the sole responsibility of the customer and may give rise to additional delivery costs.
The stated sales prices are always exclusive of delivery costs, unless stated otherwise.
Articles ordered via our website will be delivered by DPD.
Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Nomad Living.
The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Nomad Living.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.
The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify Nomad Living about their decision to withdraw from the agreement. If you have an account with Nomad Living, you may declare your return shipment via this account. When you do not have an account with Nomad Living, please send an e-mail to [email protected] to signal your return shipment.
In any event, the Customer has no later than 14 calendar days from the day that they notify Nomad Living of their decision to withdraw from the agreement to send back or hand over the goods to Nomad Living to Nomad Living, Rusthuisstraat 10, 1980 Zemst. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.
The direct costs for returning the goods shall be borne by the Customer.
In case of eventual returns, the customer is requested to return articles in original state and packaging, including all delivered accessories and user notices. Please use and include the RETURN FORM (click here). If the returned product is reduced in value in any way, Nomad Living is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
If the Customer withdraws from the agreement, Nomad Living shall repay all payments received from the Customer up until that time with a maximum of 14 calendar days of the date that Nomad Living was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Nomad Living may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.
Nomad Living shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.
The Customer may not exercise the right of withdrawal for the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.